What does BTmarkt sell?
We primarily focus on installation materials, electrical components for distribution boards, and do-it-yourself articles. Our products are mostly new, but we also sell used parts. See the ''About BTmarkt'' for more information.
Where do your products come from?
We source goods from bankruptcies, overstock, and business closures. We do not work with a specific supplier or manufacturer.
What is the condition of the product?
The condition of each item is indicated in the product description. For a detailed explanation of our product conditions, refer to ââAbout BTmarktââ.
Do you sell used products?
Yes, but mainly these are components we have extracted from working machines ourselves.
Do you sell new products?
Yes, we mainly sell new/unused products. For more information on the condition of our products, check ââAbout BTmarktââ.
Do you sell refurbished products?
No.
Do you test the used products?
No, we do not have the capability to test the products. Our used items are extracted from working machines that we dismantle ourselves.
Do you repair products?
No, we do not have the capability to repair products.
Do you have a showroom or physical store?
No, but you can arrange to pick up your order by appointment.
How do I place an order with you?
You can place an order directly on our website by clicking on "Order" on the product page. Alternatively, you can order by sending a Purchase Order (PO) to info@btmarkt.nl.
Do I need an account to place an order?
No, an account will be automatically created for you after placing an order.
Is the product available in stock?
The current stock status for each item is indicated on the website, and it is automatically updated.
Can I order more than what is currently in stock?
No, the available stock is the maximum quantity you can order.
When will a product be back in stock?
Due to our procurement process, it is unfortunately impossible to provide an exact time frame for when a product will be back in stock.
Will I receive a VAT invoice with my order?
Yes, you will receive a VAT invoice via email. Business customers can provide a separate email address for the invoice.
Can I order on account as a business customer?
Yes, we work together with NOTYD for this, you can choose this option when completing your business order. This option is available for our customers from the Netherlands, Belgium and Austria. If you choose this option, you will receive the invoice from NOTYD.
What is NOTYD?
NOTYD is a B2B âBuy Now, Pay Laterâ payment method designed with businesses in mind. See ''Shipping and payment options'' for more information.
Do I need to create an account to use NOTYD?
No, you do not need to create an account to use NOTYD as a payment method.
Why was my NOTYD order not approved?
NOTYD runs a fraud and credit check on every purchase. If the requested business information is submitted incorrectly or the credit limit is exceeded, we may not be able to identify the buyer and reject the order attempt. To prevent this, we recommend that you use your full name and business email address when placing the order and avoid nicknames or abbreviations.
Does my order qualify for intra-community delivery?
The intra-community transaction rule applies to business customers with a valid VAT number from countries within the European Union (except the Netherlands). During the ordering process, you can enter your VAT number, and the VAT will then be automatically excluded.
Does my order qualify for export delivery?
Export delivery applies to all non-EU countries, and VAT will not be calculated on these orders.
Can I cancel my order?
Yes, you can cancel your order before it is dispatched (5:00 PM).
Can I make changes to my order?
Yes, you can make changes to your order before it is dispatched. Please contact us to request any changes.
How can I pay?
We offer various payment options, including iDEAL, credit card, and PayPal. For all available payment methods, please refer to ''Shipping and payment options''.
Is there any additional warranty on my order?
Our products come with the statutory warranty only. Due to our procurement process, there is no possibility of obtaining manufacturer's warranty or purchasing additional warranty.
What is the delivery time?
Orders placed and paid on weekdays before 5:00 PM will be shipped the same day. Delivery time within the Netherlands is 1 day. Please check ''Shipping and payment options'' for delivery times to other countries.
Which countries do you deliver to?
We can deliver worldwide.
Can I also pick up my order?
Yes, you can arrange to pick up your order by appointment.
Do you offer express shipping?
Yes, for an additional fee, you can have your order shipped with DHL Express. Please contact us to arrange this.
Can you deliver on the same day?
No, currently we do not offer same-day delivery.
Do I have the right of withdrawal?
Yes, all countries within the European Union have a 14-day reflection period, starting from the receipt of your order.
How can I return my order?
You can request a return by filling out the return form.
What are the return costs?
The return costs within the Netherlands are 6.50 euros. For other European Union countries, the return costs are approximately the same as the shipping costs.
